Notice
to Our Valued Customers from Elgin Toyota regarding Safety
Recall Campaign:In an effort to
rectify the recent recall of several of Toyota's products, Elgin Toyota, and Toyota Motor Sales, will be making the necessary repairs to
ensure your safety, and the safety of your families. Elgin Toyota has committed to doing "whatever it takes" to restore
our customer's confidence. We will schedule as many customers as
possible per day with a simple phone call to let us know you would like
to come in. Alternatively, feel free to use our scheduling software
under "schedule service" on this website. We are
100% committed to ensuring every customer will be scheduled at their
convenience (sorry we cannot open Sunday). We are extending our service & parts department hours of
operation to help our customers. Our highest priority is to fix the
accelerator problems immediately. We want to assure Elgin Toyota
owners that
instances of sticking pedals are extremely rare and generally do not
occur suddenly. We are
committed to continuing to provide our customers with the best care
possible. Again, please contact us if you have any questions or
concerns.We do have plenty of vehicles
available for sale and immediate delivery that are not affected by the
voluntary recall. Please come on in so we can continue to take great
care of you!Please click here for the latest updates from Toyota on:
1. Pedal Recall
2. Floor Mat Recall
3. 2010 Prius RecallImportant Information From Toyota
Motor Sales, USAToyota announced it would recall
approximately 2.3 million vehicles to correct sticking accelerator
pedals on specific Toyota Division models. Toyota has investigated
isolated reports of sticking accelerator pedal mechanisms in certain
vehicles without the presence of floor mats. There is a possibility that
certain accelerator pedal mechanisms may, in rare instances,
mechanically stick in a partially depressed position or return slowly to
the idle position.
Toyota's
accelerator pedal recall and suspension of sales is confined to the
following Toyota Division vehicles: 2009-2010 RAV4*, 2009-2010 Corolla, 2009-2010 Matrix, 2005-2010 Avalon, Certain 2007-2010 Camry*,2010 Highlander*, 2007-2010 Tundra, 2008-2010 Sequoia No
Lexus Division or Scion vehicles are affected by these actions. Also
not affected are Toyota Prius, Tacoma, Sienna, Venza, Solara, Yaris,
4Runner, FJ Cruiser, Land Cruiser and select Camry models, including all
Camry hybrids, which will remain for sale.
*Vehicles built in
Japan (vin # starting with "JT") are NOT involved, and certain US built
Camry's are not involved (please contact dealership for more information).
How Toyota Will Fix Recalled VehiclesToyota has pinpointed the issue that could, on rare occasions, cause accelerator pedals in recalled vehicles to stick in a partially open position. The issue involves a friction device in the pedal designed to provide the proper "feel" by adding resistance and making the pedal steady and stable. The device includes a shoe that rubs against an adjoining surface during normal pedal operation. Due to the materials used, wear and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open.
Toyota's solution for current owners is both effective and simple. A precision-cut steel reinforcement bar will be installed into the assembly that will reduce the surface tension between the friction shoe and the adjoining surface. With this reinforcement in place, the excess friction that can cause the pedal to stick is eliminated. The company has confirmed the effectiveness of the newly reinforced pedals through rigorous testing on pedal assemblies that had previously shown a tendency to stick.
Separately from the recall for sticking accelerator pedals, Toyota is in the process of recalling vehicles to address rare instances in which floor mats have trapped the accelerator pedal in certain Toyota and Lexus models (announced November 25, 2009), and is already notifying customers about how it will fix this issue. In the case of vehicles covered by both recalls, it is Toyota's intention to remedy both at the same time.
Frequently Asked Questions for the Sticking Accelerator
Pedal RecallWhat is the
condition that has prompted Toyota to take this action?In
rare instances, there is a possibility that certain accelerator pedal
mechanisms may, mechanically stick in a partially depressed position or
return slowly to the idle position.
What is the likelihood that my vehicle will experience this
condition?The incidence of this condition is rare and occurs
gradually over a period time. It can occur when the pedal mechanism
becomes worn and, in certain conditions, the accelerator pedal may
become harder to depress, slower to return or, in the worst case, stuck
in a partially depressed position.
What should I do if I believe my vehicle is affected by this
condition?, i.e. I have noticed that my accelerator pedal is hard to
depress, slow to return or is unsmooth during operation.The
vehicle should be driven to the nearest safe location, the engine shut
off and a Toyota dealer contacted for assistance.
What if you experience a sticking accelerator
pedal while driving?- Each circumstance may vary, and
drivers must use their best judgment, but Toyota recommends taking one
of following actions: ? If you need to stop immediately, the vehicle can
be controlled by stepping on the brake pedal with both feet using firm
and steady pressure. Do not pump the brake pedal as it will deplete the
vacuum utilized for the power brake assist.
- Shift the
transmission gear selector to the Neutral (N) position and use the
brakes to make a controlled stop at the side of the road and turn off
the engine.
- If unable to put the vehicle in Neutral,
turn the engine OFF. This will not cause loss of steering or braking
control, but the power assist to these systems will be lost.
- If
the vehicle is equipped with an Engine Start/Stop button, firmly and
steadily push the button for at least three seconds to turn off the
engine. Do NOT tap the Engine Start/Stop button.
- If
the vehicle is equipped with a conventional key-ignition, turn the
ignition key to the ACC position to turn off the engine. Do NOT remove
the key from the ignition as this will lock the steering wheel.
If I am an owner of one of the affected
vehicles, what action do I need to take?Toyota is working
quickly to prepare a correction remedy and will issue owner
notifications in the future. No action is required at this time unless
you feel you are experiencing this condition. If you are experiencing
this condition, immediately contact your nearest Toyota Dealer for
assistance.
What should
I do if I still have questions or concerns? If you still
have questions or concerns that have not been addressed here, please
contact the
Toyota
Customer Experience Center at 1-800-331-4331. The Toyota
Customer Experience Center hours are:
Mon - Fri, 5:00 am - 6:00 pm
PST
Sat, 7:00 am - 4:00 pm PST
You can also visit
www.toyota.com
to check for updates from the manufacturer.
